The exact shipping cost for our orders is determined during the checkout process and is dependent on the customer's location. 

Our courier calculates shipping costs individually for each order to provide the most competitive pricing and optimal service, resulting in potential variations in the final cost, which may appear slightly different for each order.

Our warehouse typically processes and dispatches orders within 24-48 hours. Nonetheless, during high-demand sales events and holiday seasons, dispatch times may be slightly extended due to the increased order volume. Upon shipping your order, you will receive an email containing a tracking number, allowing you to monitor your package's journey.

The standard delivery durations vary based on the customer's location and exclude weekends and public holidays

If you’re ordering from Dubai, you can enjoy same-day delivery if you order before 12 pm.

Worldwide Shipping: Expect delivery within 5-7 business days.

When you make a purchase from ALTRD, please be aware that your package might be subject to Value Added Tax (VAT), import duties, and/or taxes upon arrival in your country.

These charges are not collected by ALTRD, and we cannot predict their exact amounts. ALTRD holds no responsibility for any customs fees, duties, or taxes incurred. To prevent any complications, we recommend checking with your local customs office regarding any regulations that might apply to your order before finalizing it.

If your shipment is not received and is held by customs, it will be returned to our warehouse. In such cases, we will refund you the amount paid, minus the original shipping cost and a return shipping fee.

We do not provide returns or refunds except in cases where the received item is damaged.

If you wish to exchange a product for a different size, please note that it must adhere to our 14-day exchange policy and the product must retain all original tags and packaging.

Yes, a return fee will be applied, and the fee may vary based on your location.

For exchanges, kindly reach out to us at info@altrd.co with your order number and the reason for the exchange.